Return and Refund Policy
At PIXEL TOUCH, customer satisfaction is our top priority. We are committed to ensuring you are happy with your purchase. If you are not completely satisfied, please refer to our return and refund policy below:
Returns
- Returns are accepted within 7 days of purchase with a valid receipt or proof of purchase.
- Items must be in their original condition, unused, and in the original packaging.
- Custom or personalized products are non-returnable unless they arrive damaged or defective.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 days and automatically applied to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
- Exchanges are accepted within the same 7-day window. Please contact us at pixeltouchonline@gmail.com or call +60176708828 for assistance. Exchanges are subject to product availability.
How to Initiate a Return or Refund
- Contact us at pixeltouchonline@gmail.com or +60176708828 with your order details.
- Follow the instructions provided by our team to return the item.
- Ship the product back to us at the address provided.
Contact Us
If you have any questions about our return and refund policy, reach out to us at pixeltouchonline@gmail.com or call us at +60176708828. We’re here to assist you!
This policy is subject to change. Please check this page regularly for updates.
